Ebooks and reports are often published as a .pdf file to ensure they can be opened on any type of computer, for example PC or Mac.

To view a pdf file you will need the free Adobe PDF reader (or an equivalent such as Preview on the Mac). You probaby already have it installed on your computer.

If you don’t already have Adobe Acrobat Reader on your computer, or you need to upgrade it, left click here to get it for FREE or to upgrade (also FREE) ==> Get Acrobat Reader FREE (Note – clicking this link will open a NEW page in your browser.)

Your download links are on the download page you were directed to after purchase (not on this help page).

What you need to do to download a file can vary according to what browser and system you are using. Often all you need to do is click on the link and it will download to your computer.

Windows users may need to “Right mouse click” on the download link. You’ll see a menu like the one to the right open up.

In Internet Explorer. Choose “Save Target As…” and download the file to your desktop (in Netscape you choose “Save Link As..”).

Mac users just click on the download link and it will either be saved to your downloads folder or it may open in your browser so you can “Save As” to save it wherever you want.

Large files are often zipped, compressed or archived to save storage space and make them quicker to download.  When you purchase a product online it will often need to be extracted or unzipped before you can access the contents.  How you do this can vary according to what computer and operating system you are using.

Here is an article that explains how to unzip a compressed file on different operating systems:

How to Unzip a File

You can login to collect your purchases and product downloads or access your memberships through the KMG Support Service Center.

Your username and password was emailed to you when you made your purchase.

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Enter your registered email address here to request  a reminder of your password, so you can access your products or memberships you have purchased, or to access your affiliate details.

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If you are having trouble opening a file that you have downloaded, please try the following:

1. Download the file again, to ensure it wasn’t damaged during the download process.

2. Make sure you have the most recent versions of the software required to open the file type installed on your computer.

	To open .pdf files Adobe PDF Reader is available free here for both Windows and Mac – (if not already installed)
	To open .mov files Quicktime is available free here for both Windows and Mac (if not already installed)
	To open .mp3 files Quicktime is available free here for both Windows and Mac (if not already installed)
	To decompress or open .zip files Unzip utilities are available free here for Windows and already installed in your Mac system
	To open .flv files FLV player is available free here for both Windows and Mac (if not already installed)